Refund Policy

1. Introduction

A bad refund policy can be frustrating and feel as if the company is trying to take advantage of you — and we never want you to feel that way. So we have set out here, clearly and in detail, exactly when you are entitled to a refund from Cleepyz, and under what conditions.

2. Trial Period

Every new subscription comes with a free 7-day trial. During this period you can try the service without being charged. Cancelling before the trial ends will not incur any charge.

3. Refund Eligibility

You are entitled to a refund if you request it within 14 days of your first purchase and have met the following reasonable-use condition (subject to the cancellation fee set out in section 7):

• Reasonable use — the subscription has not used more than 10 minutes of processing time (monthly or annual minutes, not including trial minutes).

In addition, you are entitled to a refund in the following cases, regardless of the amount of use:

• Technical fault — if a technical fault on our side prevented you from using the service you are paying for, for more than 48 consecutive hours, you are entitled to a pro-rated refund for the unusable days.
• Duplicate charge — if you were mistakenly charged twice for the same subscription period, we will refund the second, redundant charge in full.

4. Cases Not Eligible for a Refund

• Refund requests made more than 14 days after the date of purchase.
• Automatic renewal of a subscription that was not cancelled before the billing date.
• Use beyond reasonable use (processing of 10 minutes or more, not including trial minutes).
• A breach of the terms of use that led to suspension of the account.
• Business plans and custom plans — subject to the specific agreement signed.

5. Cancelling a Subscription

You can cancel a subscription at any time through your account settings. After cancelling, you can continue to use the service until the end of the current billing period. No further charges will be made after cancellation.

6. How to Request a Refund

To request a refund, contact us by email and include:

• The username and email associated with the account.
• The purchase date and the amount charged.
• The reason for the refund request.

Contact us at: support@cleepyz.com

7. Processing the Refund

Once a refund request is approved, the refund will be made to the original payment method within 5–10 business days. The credit may appear in your account only after it has been processed by your financial institution.

In accordance with the law, when a transaction is cancelled under the standard track (section 3) we may deduct from the refund amount a cancellation fee of 5% of the transaction amount or 100 ₪, whichever is lower.

Where the refund results from an error or fault on our side (for example a technical fault or a duplicate charge), no cancellation fee will be deducted — each such case will be reviewed and handled on its merits.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be announced by email at least 14 days before they take effect.